BPM-platform-based case management software are configurable applications which are designed to reduce the time and complexity of creating case-style process solutions by providing architectural patterns. It is a licensed software which provides architectural blueprint and accelerator for case handling application solutions.
Increasing Adoption of Automation & Digitization by SMEs
Both large enterprises as well as small & medium enterprises are extensively adopting digitization, smart technologies, and automation. Overall, 90%-95% of total enterprises are small & medium in size while only 5%-10% are large. Majority of SMEs within the U.S have integrated or are looking to integrate their work flow with automation to gain operational efficiency. Thus, adoption of BPM-platform-based case management software has also increased globally. Adoption of automation by SMEs in the workflow process is expected to drive the growth of the BPM-platform-based case management software market.
Increasing Need to Reduce Operational Cost
Organizations are increasingly seeking to reduce the operational cost to survive in this competitive environment. Financial institutions, retail enterprises, and many other industries are eliminating manual operational work and shifting workflow on to the software. BPM-platform-based case management software eliminates manual work and reduces the labor cost. Labor cost is one of the major costs which needs to be paid by organizations to maintain, manage, and validate workflow automation.
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Cloud Security and Network Transmission Issues
BPM-platform-based case management software models rely heavily on cloud services and are susceptible to service impairment or control loss, data leakage, service loss including service interruption, or in worse cases, monetary loss. The user experience may also be affected by unstable network transmissions at some places and this would limit the reach of cloud-based services including cloud-based and hybrid services/solutions in the affected regions.
North America to Dominate the Global BPM-platform-based Case Management Software Market
In terms of region, the global BPM-platform-based case management software market can be divided into North America, Europe, Asia Pacific, South America, and Middle East & Africa. North America is expected to dominate the BPM-platform-based case management software market during the forecast period due to increased adoption of digitization and automated workflow systems within SMEs.
COVID-19 Impact on the Global BPM-platform-based Case Management Software Market
The COVID-19 pandemic is expected to moderately impact the global BPM-platform-based case management software market for a short-term period. Total shutdown in companies due to the lockdown is likely to lead to low investment in new technology on account of the economic depression across the globe.
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Global BPM-platform-based Case Management Software Market – Competition Landscape
- In March 2018, IBM Business Automation Workflow V18.0 combined IBM Business Process Management with IBM Case Manager, which is now an available product in the IBM Digital Business Automation V18.1 offering
IBM Corporation
IBM Corporation was founded in year 1911. IBM Corporation deals in five segments: Cognitive Solutions, Global Business Services (GBS), Technology Services & Cloud Platforms, Systems, and Global Financing. IBM business automation workflow provides:
- Tools that simplify designing and deploying of business solutions
- A ready-to-use interface for users
- Analytics platform
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