As organizations become decidedly clearer about investing in more agile IT infrastructure, players in the IT operations and services management (ITOSM) market are compelled to be highly responsive to this change, a new report by Transparency Market Research finds. To this end, the change in the ITOSM competitive landscape is already evident.
The future of IT operations and service management will increasingly be defined by the sharp focus on an unmatched end-user experience and customer satisfaction – the two proven ways of ensuring that key accounts stay with the service provider.
The global IT operations and service management (ITOSM) market had reached US$17.44 bn in 2015. The market is on pace to exhibit a 6.5% CAGR between 2016 and 2024.
Asia Pacific will be front and center of the global IT operations and service management (ITOSM) market in terms of growth rate. Countries such as China, India, Japan, and South Korea are witnessing rising investor interest in enterprise IT and, subsequently, ITOSM. This trend will manifest in the form of an 8.1% CAGR for the Asia Pacific ITOSM market.
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In spite of the fact that the popularity of big-scale IT has noticeably been high in the large associations, mid and small-sized organizations are as yet not convinced on putting resources into IT operations and service management since they are in constant doubt about the ROI. While this hampers the development of the ITOSM market's development, it is a space where undiscovered opportunities could be found.
In any case, as more associations in the IT and telecom and manufacturing segments compete to stay up to date with the most recent patterns in big business IT, especially cloud computing, the installation of IT operations and service management system is expected to grow,. The requirement for IT application management, management of workload, and configuration is estimated to rise, helping the ITOSM market.
